Shipping policy

In stock items are normally shipped within 48 hours of order. If item says "Available to Order" this means the item is not in stock and needs to be ordered. Special order items are drop shipped from the distributor or shipped by Gustobene.com Shop via third party freight carriers depending on destination and take from 3-8 weeks normally for delivery, although some brands do take longer. Delivery dates are good faith estimates only and are quoted in "business days"; this does not include weekends and statutory holidays. PO Box addresses are not acceptable for delivery.

We are an environmentally friendly business. We reuse and recycle most packing materials. 

Unclaimed, Stolen & Returned Packages

If a package is returned to us because it was unclaimed by the customer, the customer must pay return shipping charges. We provide tracking numbers via email and/or via order status link on our homepage. It is the customers responsibility to track the package and be aware of its whereabouts. If a package is stolen from clients porch/apartment complex and client has not paid $5 signature required fee than the fault lies on client and we will not reimburse. It is the responsibility of the client to follow tracking numbers which are emailed prior to packages leaving our warehouse. If $5 fee was paid we will file a claim with shipper and re-ship products as soon as possible.

Changing a Delivery Address (Canada & USA)

Once an order has shipped, any change of address will be subject to a $50 fee plus applicable taxes. This is due to a minimum change of address fee charged by nearly all courier and freight companies. Billing information will also need to be re-verified if you are changing your delivery address. 

Signature Required (Canada & USA)

Unless signature required option is purchased at checkout the carrier of our choice and Gustobene.com is not responsible for packages lost or stolen. It is the customers responsibility to check the tracking information we provide at time of shipping and follow it to see when the package will be delivered. If signature option is not purchased the carrier may leave on porch or at front door of your dwelling / office without anyone signing for it. USA clients signature is included in our fee.

Lead Times

We do not keep inventory on all items. With the exception of showroom stock, all items have specific manufacturer lead times that can range anywhere from 1-16 weeks. Because these lead times change on the regular basis, please contact us for specific lead times. Lead times are estimates only. Manufacturers may indicate longer than stated lead times after orders are placed, subject to demand and availability. If item says "Available to Order" this means the item is not in stock and needs to be ordered.

International (Outside USA) Buyers

We do not charge sales tax to international purchasers, although they may be liable to import duties on some items. The buyer is responsible for paying import duties to their country. Shipping price is to nearest Airport only.